General Refund Policy
Lead Net Connect is committed to customer satisfaction. As a distributor of third-party services, our refund policies align with those of the service providers we represent. Refunds may be issued under the following circumstances:
- Cancellation Before Installation: If you cancel your service request before installation, you may be eligible for a full refund of any upfront payments made to Lead Net Connect.
- Service Issues: If there is a verifiable issue with the service installation or activation directly attributable to Lead Net Connect, we will work to resolve the issue or, in rare cases, process a refund.
- Non-Refundable Items: Fees associated with service processing, including installation charges, activation fees, and administrative costs, are non-refundable.
Refund Request Process:
To request a refund, please follow these steps:
- Submit a Request: Contact our customer service team within 14 days of the service issue at 1-866-284-2911 to initiate a refund request.
- Provide Documentation: You may be required to provide documentation or additional information regarding the service issue.
- Refund Timelines: Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.